Online Store Assistant - Godiva Chocolate (Medan Marelan)

Join Godiva Chocolate, a globally renowned luxury chocolatier, as an Online Store Assistant in Medan Marelan, Sumatera Utara. This is a fantastic opportunity to be part of a prestigious brand while contributing to the growth of our e-commerce operations. We're looking for a dedicated and customer-focused individual to help us manage our online store efficiently. As an Online Store Assistant, you'll play a crucial role in ensuring our customers have a seamless shopping experience on our platform.

At Godiva Chocolate, we pride ourselves on our commitment to quality and innovation. Our online store is a vital part of our business, and we're looking for someone who can help us maintain and enhance our digital presence. You'll be working closely with our e-commerce team to manage our online inventory, process orders, and provide excellent customer service. This role offers a unique opportunity to work in a dynamic and fast-paced environment, with the chance to grow and develop your skills within a well-established brand.

📋 Tanggung Jawab Pekerjaan

• Manage our online store using Shopify, ensuring it runs smoothly and efficiently.
• Process and fulfill customer orders accurately and promptly.
• Maintain our online inventory, updating product listings and stock levels as needed.
• Provide excellent customer service, responding to customer inquiries and resolving any issues.
• Work closely with our marketing team to promote our products and drive sales.
• Monitor our online store's performance, using tools like Google Analytics to track key metrics.
• Stay up-to-date with the latest e-commerce trends and best practices.
• Collaborate with our team to continuously improve our online store's functionality and user experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a similar role, preferably in the luxury or e-commerce industry.
• Strong knowledge of e-commerce platforms, particularly Shopify.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with inventory management systems.
• Basic understanding of digital marketing and SEO principles.
• Proficient in using Microsoft Office, particularly Excel.
• Ability to meet tight deadlines and work under pressure.

🛠️ Keahlian

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