IT Helpdesk Specialist (Evening Shift)

Join Business Class as an IT Helpdesk Specialist in beautiful Bali! We are seeking a dedicated professional to provide exceptional technical support during evening shifts. This role is perfect for individuals who thrive in a dynamic environment and enjoy solving IT issues for our team. Located in the vibrant city of Canggu, you'll be part of a supportive and innovative team that values your contributions.

As an IT Helpdesk Specialist at Business Class, you will be the first point of contact for our employees, ensuring smooth and efficient technical operations. You'll handle a variety of IT support tasks, including troubleshooting hardware and software issues, managing user accounts, and providing guidance on IT policies and procedures. This role offers a unique opportunity to work in a fast-paced environment while making a tangible impact on our organization's success.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues using tools like ServiceNow, Jira, and our internal ticketing system.
• Manage user accounts and access permissions, ensuring compliance with IT policies.
• Document and escalate complex technical issues to senior IT staff for further resolution.
• Conduct regular system checks and maintenance to prevent potential issues.
• Train and assist new employees with IT-related tasks and procedures.
• Collaborate with cross-functional teams to implement and support new IT initiatives.
• Monitor and report on IT performance metrics to ensure continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proven experience with ITIL framework and best practices.
• Familiarity with Windows and macOS operating systems, as well as common office software like Microsoft Office and Google Workspace.
• Knowledge of network protocols and basic troubleshooting techniques.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in English, both written and spoken, is a plus.

🛠️ Keahlian

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