Front Office & Guest Experience Host (Full-Time)

Join S Loft Manado, a premier lifestyle and hospitality destination in the heart of Sulawesi Utara, as our next Front Office & Guest Experience Host! We’re seeking a warm, professional, and service-driven individual to elevate our guests' experiences through exceptional service and attention to detail. In this role, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

As a Front Office & Guest Experience Host at S Loft Manado, you’ll handle check-ins, check-outs, and manage guest inquiries with a smile. You’ll also coordinate with our team to ensure smooth operations, from room assignments to special requests. This is a fantastic opportunity to be part of a dynamic team in a vibrant city, where your hospitality skills will make a real difference.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Process check-ins and check-outs efficiently using our property management system (PMS).
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
• Handle guest inquiries and resolve issues professionally and courteously.
• Manage front desk operations, including reservations, cancellations, and no-shows.
• Maintain accurate and up-to-date guest records and documentation.
• Promote our property’s amenities and services to enhance the guest experience.
• Uphold our hotel’s policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or hospitality roles, preferably in a hotel or similar setting.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with property management systems (PMS) such as Opera, Cendyn, or similar.
• Ability to work well under pressure and in a fast-paced environment.
• Fluent in both English and Indonesian, with excellent written and verbal communication skills.
• Proven ability to deliver exceptional guest service and exceed expectations.
• Flexible and adaptable, with a positive attitude and a willingness to learn and grow.

🛠️ Keahlian

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