Collection Coordinator - KB Finansia Multi Finance (Palopo)

Join PT. KB Finansia Multi Finance (Kreditplus), a leading financial services provider in Indonesia, as a Collection Coordinator in Palopo. This is a unique opportunity to contribute to our mission of delivering exceptional financial solutions while ensuring efficiency and customer satisfaction. In this role, you will be responsible for managing and coordinating our collections process, ensuring that our customers' accounts are up-to-date and that we recover overdue payments in a professional and timely manner.

At Kreditplus, we are committed to providing our customers with the best possible financial services, and we believe that our Collection Coordinators play a crucial role in achieving this goal. As a Collection Coordinator in Palopo, you will work with a team of dedicated professionals to ensure that our customers' needs are met and that our financial solutions are delivered with the highest level of service.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate the collections process, ensuring that all overdue accounts are followed up in a timely and professional manner.
• Build and maintain strong relationships with customers, providing them with clear and concise information about their accounts and the steps they can take to resolve any outstanding issues.
• Utilize our in-house collections management system to track and monitor the status of all overdue accounts, ensuring that all necessary actions are taken to recover outstanding payments.
• Collaborate with other departments within the company, such as credit and customer service, to ensure that all relevant information is shared and that the collections process is streamlined and efficient.
• Analyze collections data and trends to identify areas for improvement and to develop strategies for improving the overall collections process.
• Provide regular reports and updates to management, outlining the status of all overdue accounts and the progress being made in recovering outstanding payments.
• Stay up-to-date with industry best practices and trends in collections management, and implement any necessary changes to our collections process to ensure that we are always providing the highest level of service to our customers.
• Ensure that all collections activities are conducted in accordance with company policies and procedures, and that all relevant regulations and laws are followed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in collections management or a related field.
• Strong understanding of collections management principles and best practices.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
• Proficient in using Microsoft Office Suite, including Excel and Outlook.
• Proficient in using our in-house collections management system.
• Ability to work well under pressure and to meet tight deadlines.
• Strong analytical and problem-solving skills, with the ability to analyze collections data and trends to identify areas for improvement.

🛠️ Keahlian

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